SHIPPING

We know how excited you are to receive your products, and because we appreciate your support, we decided to include a little extra!

Where do you ship?

We offer free express shipping for all orders over $50. For all orders under $50, we charge a flat $9.95 fee. All orders ship FedEx express Canada-wide except for PO box locations which are automatically shipped by Canada Post. In addition, all locations that are outside of the FedEx delivery area will be automatically shipped Canada Post.

How long will my order take?

We want you to receive your purchases as soon as possible so we work hard to ensure that each and every order is prepared and shipped quickly. Expect to receive your order within 3-5 business days from the time your order has been processed and shipped from our distribution center (Our distribution center operates Mon-Fri). Orders being shipped to PO boxes or addresses outside of the FedEx service area are delivered by Canada Post so will take a few extra days. Please note that due to COVID-19, shipping times may take a couple extra days. We appreciate your patience!

How will my order be packaged?

At COBIA, we want to do our part in being environmentally friendly. All orders are packaged in 100% recyclable packaging with compostable tape and biodegradable packing peanuts that dissolve completely in water!

 

 

RETURNS + EXCHANGES

If you decide the products you ordered are not for you, not a problem! We offer FREE 60 day returns with all orders. Make your return within the first 30 days after your purchase and receive a full refund to the original form of payment. Make your return between 31-60 days and receive a credit.

How do I return my products?

If you are unhappy with your products for any reason and want to return them, simply print off a pre-paid return label, attach it to your package, and drop it off at the nearest Canada Post location. All you need to do to initiate the return is reach out to our team with your order number and reason for return! All returns must be dropped off at the carrier for shipment within 14 days of receiving your pre-paid label. If you do not drop off your return within 14 days, your return is no longer eligible and will not be accepted. Your refund or credit will be issued within 10 business days of receiving. Shipping rates paid on original order are not refunded.

Note: If you are re-using your shipping box, please ensure original shipping label is entirely removed or covered before attaching the new label.

Simply send us an email via the Contact page or start your return via the Chat Bubble on the bottom right of your screen.